The Public Relations Blog

Learn why your company needs social media channels for effective crisis communication

General Motors CEO Mary Barra apologized for the disaster surrounding GM’s faulty ignition switches. Domino’s Pizza CEO Patrick Doyle expressed regret after two employees created a disgusting YouTube video prank featuring nothing you would ever want on a pizza. But was this enough? 

Customers are already talking about you; learn how to use it to your advantage

Today, online customer reviews can literally make or break a business. When reviews are managed correctly and the information is positive, you can reap benefits such as an increase in customer engagement and profits. If you get it wrong, your company will be flooded with negative search engine results for years as your reputation plummets.

Get more positive news coverage with help from PR

When it comes to gaining a foothold with journalists, you may feel like everyone else has the key to unlock the door but you. The truth is there are tips and techniques to make it easier. With these 10 rules – and help from public relations – you can increase your chances for attaining news coverage and increasing your visibility.

Learn how to use your knowledge to increase profits and advance your brand

Getting consumers to notice your company and trust you enough to make a purchase are the keys to growing your customer base. Everyone knows that. What is less clear is exactly how you go about attracting (and keeping) more customers.

How your decision will affect your online success

A staff member takes to social media to complain about your customers after a particularly stressful day at work. It seems that your employees spend more time checking their Facebook, Twitter, Instagram and online dating sites than they do on work. With such a huge potential for disaster, you may be ready to ban social networks at your company altogether.

8 ways to avoid common pitfalls and maintain a strong relationship

The partnership between a company and its public relations agency is one of the most important connections in business. It is how a company shares messages, increases visibility and builds its brand.

Having to constantly find a new PR agency can be a time-sucking nightmare for a company. It’s better for everyone to develop longstanding, mutually beneficial relationships. Keeping a PR client for a lifetime is not easy, but if everyone works together, it can be done. You just have to know these eight dos and don’ts. 

Reviews are real, influential and online forever; so let PR show you how to make the best of them

There are now more than 500 review sites online. It’s a pretty sure bet that the public is rating your company on more than one of them. Are you handling your company’s online reviews in the most advantageous and effective way?

With more and more people researching and shopping online, review sites have quickly become a powerful indicator for the performance of your brand. Whether it’s a star- or points-related review or a paragraphs-long discourse about the advantages/disadvantages of your product, consumers are increasingly using these reviews to make final purchasing decisions. Therefore, it’s imperative that you manage online reviews correctly. Here are four mistakes you may be making in handling your online customer reviews.

When it’s time to pitch that reporter or write your next blog, be ready

Once again, it’s time to develop a weekly list of topics for your media pitches and blogs, and once again, you’re stuck. This is a perennial problem for public relations practitioners everywhere, but you can make it easier with the right tools and techniques.

Learn how making the right decisions can advance your news coverage efforts

Some say that ethics comes from knowing the difference between what you have a right to do and what is right to do. Sure, there are ways to cheat and get around rules with little or no consequence, but is that the way you want to run your business?

Just as there are right and wrong ways to run your company, there are also correct and incorrect ways to manage your media relations efforts. Before you create or adjust your media relations strategy, it is important to be aware of the ethical issues involved to ensure that you don’t damage your reputation in the pursuit of news coverage.

Use PR expertise to learn how to work with media

Many companies want to know how to control the media. They want to know exactly when a story will appear and what it will say.

The truth is you cannot control when or if a news outlet will run a story. Nonetheless, with help from PR, you can learn to better target your media relations efforts, give journalists what they want and increase your chances for coverage.