The Public Relations Blog

Don’t dig yourself into a hole during a PR crisis

Not having your customer’s pulse for your brand can hurt your business when the public is expecting a response from you, but so can a knee-jerk reaction. No matter what noise is in the background, responsible corporate statements always need to stay on message, on time and be delivered via the appropriate channels.

Learn how company culture can increase productivity and profitability

The Emmy-winning CBS network reality series Undercover Boss is one of the most popular shows on television. If you haven’t seen it, it’s a program where CEOs of medium and large corporations go in disguise as low-level employees at their own companies to find what’s really going on in their businesses. Along the way, they meet and are touched by the real employees who are helping (or sometimes not helping) the companies stay successful.

In the past, crisis communication was usually done on an ad hoc basis and in a relatively reactive manner. More recently, companies have realized that communicating messages during times of corporate stress should be carefully managed so that the right message is sent to both their customers and to their employees.

What you need to know before planning your next PR campaign

In public relations, we talk a lot about strategic plans and the advantages of various campaigns. However, very little is said about what a successful campaign actually looks like, how you measure its success and the benefits you can achieve.

What to do if a reporter is contacting your company for a statement and you’re not prepared.

A reporter is calling and emailing asking questions about a recent change in your company. And, you aren’t ready to go public with the information. Perhaps it’s too early to make a statement. What do you do when you aren’t ready to talk to the media? Timing matters when making statements to the news. It is important to consider the immense benefits of good PR and how valuable it can be for your company.

Improving your brand’s online reputation

When your company gets negative press, you may hesitate to publish anything online in your defense for fear of fueling the fire. It’s a Catch-22 because if you don’t control your message, everyone else will. If you are ready for your customers to move beyond a recent incident, here is how you can be heard through the firestorm.

Ben Franklin knew a thing or two about reputation. Not only was he concerned about his own, but also about the effect his actions would have on his parents' legacy and on the ambitions of his children. In short, he knew that one's reputation was a most valuable thing. Here are a few other insights on reputation from the self-proclaimed printer, revolutionary and statesman.

Media relations is important to a company's PR strategy. If you don't tell your company's story, then someone else, who does not have your best interests at heart, will. It's critical for businesses to understand that media relations can be a highly effective method of reaching target audiences. Here are three other reasons that you should trust in the power of good media relations management:

Use PR to ensure your image remains intact

Ben Franklin once said, “It takes many good deeds to build a good reputation, and only one bad one to lose it.” Just look at some Google searches as proof. It seems the worst news always rises to the top. When it comes to online reputation, the stakes are high.

The first reaction to a company crisis is usually to speak out and defend yourself. In social media, this can be hazardous to your brand. So what is the best way to react during a corporate catastrophe? Should your social media firm respond or not? It depends on the situation. Here is a brief primer on how a social media firm should react during an emergency.